Thank you for choosing flowraly for your floral needs. We strive to provide you with the highest quality flowers and exceptional customer service.

If, for any reason, you are not completely satisfied with your purchase, please review our Refund and Returns Policy outlined below.

1. Refund Policy:

1.1 Fresh Flower Arrangements:

We take great care in handcrafting our fresh flower arrangements to ensure they meet the highest standards. If you are not satisfied with the freshness or quality of your flowers upon delivery, please contact us within 24 hours of receiving your order. We may request photos as proof to better assist you. A refund or replacement will be offered at our discretion.

1.2 Non-Perishable Products:

For non-perishable items such as vases, gift baskets, or accessories, you may request a refund within 14 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. Shipping fees are non-refundable, and return shipping is the responsibility of the customer.

2. Returns Process:

2.1 Contact Customer Service:

To initiate a refund or return, please contact our customer service team at [customer service email] or [customer service phone number] within the specified timeframe.

2.2 Provide Necessary Information:

When reaching out, please provide your order number, a detailed description of the issue, and, if applicable, clear photos demonstrating the problem.

2.3 Return Authorization:

If your request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.

2.4 Return Shipping:

For non-perishable items, you are responsible for the cost of return shipping. Please ensure the item is securely packaged to prevent damage during transit.

3. Conditions for Refund or Replacement:

3.1 Fresh Flowers:

Refunds or replacements for fresh flowers will be granted if they are not in optimal condition within 24 hours of delivery. We may request photographic evidence to evaluate the issue.

3.2 Non-Perishable Items:

Refunds for non-perishable items are subject to the product being returned in unused, original condition within 14 days of receipt. Once the item is received and inspected, a refund will be processed.

4. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at info@flowraly.com or (+2) 0122 573 7779.

Flowraly
Last update: 1 Jan 2024